Our Cancellation Policy
We accept that there might be times when you will need to cancel us. Historically we have never charged a cancellation fee as we understand there can be many factors forcing cancellation such as illness, budgetary shortages or other situations within the venue. This works both ways as, on rare occasions, we may have to cancel for personal reasons.
We rely on active input from staff when entertaining in Care Homes as without such social interaction our performances are less than they could be for the audience. We have no way of knowing which residents can stand, dance unaided or have any existing medical conditions etc..
With audience personal safety and enjoyment in mind, we regularly review all our venues and reserve the right to cancel specific venues at our discretion. This is very rare and will always be done with prior notice and our reasons will be fully explained.